Shipping Policy
Shipping Policy
The delivery time of the products is approximately 3 to 5 business days for the Dominican Republic and the United States, and up to 7 to 10 business days for other destinations.
Shipping of orders is free for the Dominican Republic and the United States for purchases equal to or greater than US $ 180 (except for orders that exceed 30 gross kgs). For purchases lower than this value, the shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. For shipments outside of the Dominican Republic and the United States, the value will be calculated for purchases equal to or greater than US $ 250 and will be informed at the time of settlement of the order, before you make the payment.
If you did not receive your order within the stipulated period, we ask that you please contact us, you can contact:
– The Customer Service line from Monday to Friday from 8:00 a.m. at 5:30 p.m.
– Through our email info@pacworldwidecorp.com
To change the delivery address of your order, to take your request we ask that you please contact us within a period of no more than 24 hours after placing the order:
– The Customer Service line from Monday to Friday from 8:00 a.m. at 5:30 p.m.
– Through our email info@pacworldwidecorp.com
Whoever receives the order at the address provided must be a person of legal age. If you want your order to be delivered to the door, you must contact Customer Service.
To coordinate the delivery, you must send a support email to the consultant who is handling the claim. When the order is from the market, there must be someone who receives it, otherwise they will communicate to authorize the delivery.
If the order is not received at the indicated address after three visits by the carrier, customer service will contact you by phone and mail; If you do not respond after three attempts, the product will be returned to the warehouse that was dispatched, your order will be canceled and in case of initiating a money return process, the costs generated by the handling and shipping of the package will be charged to the order.
No. Customers who place orders through our website must provide the address or PO box where they wish to receive the order. Which would be shipping in the time established according to the country of origin once the order is placed.
You must check the packaging very well and verify that they are in perfect condition in the company of the transporter before signing the guide. In case of evidence of a fault in the packaging, do not receive the product or sign the guide, if you sign without reviewing you will lose the right to claim.
For the claim to be valid, you must keep the original packaging, accessories and manuals; in addition to not showing use and placing a claim within a period of no more than 48 hours.